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Dr Bilas

75 Griffiths Drive

FAQ

  1. Patient Confidentiality
  2. Patient Rights and Responsibilities
  3. Disability Equality
  4. Patient Feedback

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please arrange an appointment with our Practice Manager.

Please click here for the Practice's most up to date Privacy Notice.

Patient Rights and Responsibilities

Patients have the right to:
Be seen by a health care professional at the earliest available routine appointment
In the event of a real emergency patients have the right to be seen at the earliest appointment
Expect all information held by the practice will remain confidential at all times

Patients agree to:
Follow the practice No Smoking Policy
Allow the practice 72 hours to issue a repeat prescription, excluding weekends and bank holidays
Switch off mobile phones whilst on surgery premises
Respect the time constraints under which both Doctors and Staff work, to ensure appointments run on time
Inform the practice of any change of name, address, or telephone number via reception

Verbal abuse, aggression or violence towards our Staff is not acceptable.

We are here to help. If at all possible, please would you put the details of the problem in writing, to help clarify the situation.

Disability Equality

We are committed to ensuring Disability Equality within our Practice.

There are dedicated disabled parking bays and a ramp up to the main entrance. All doorways are wide enough for wheelchair access to all rooms. We also have a disabled toilet on the premises.

Our premises are fitted with a hearing loop to assist with communication. This is located at the first window at reception.

The Practice is committed to both eliminating discrimination and encouraging diversity in relation to our patients and service users. We will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, disability, sexual orientation, religion or age.

Patient Feedback

We welcome patient feedback, constructive comments and suggestions on how our service can be improved.

We aim to supply a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service please let us know.

Most problems can be resolved, at the time that they arise.

However the Practice has a complaints procedure, which complies with the NHS Complaints Procedure in England. This can be accessed by contacting the Practice.